Refund policy

Last updated 6 November 2026

Our guarantees

Our guarantees are in addition to your statutory rights. They do not limit your rights if goods are faulty, not as described or otherwise do not meet legal requirements.

Third Sip Guarantee

We are confident you will love at least one of our three flavours. That is why our Money Back Guarantee covers a first Taster 5 with all three inside.

On your customer account's first order, a Live Taster 5 containing five cans and all three flavours, Original, Ginger and the seasonal flavour (Mint & Lime in summer, Spiced in winter), is covered by our Money Back Guarantee. Any combination of quantities qualifies, provided all three flavours are present and the box contains five cans. This includes the first box of a new subscription when it is your account's first order.

If none of the three flavours is for you, email hello@quasdrinks.co.uk within 7 days of confirmed delivery for a 100% refund of the amount paid for that 5-pack, including delivery, no questions asked.

We do not require reasons, photographs or the return of opened cans. Feedback is welcome but optional. This taste guarantee does not cover later orders on the same account, subsequent subscription deliveries, larger boxes, or 5-packs that do not contain all three flavours.

Safe Arrival Guarantee

If your cans arrive damaged or leaking, please email hello@quasdrinks.co.uk. Live Quas is also covered if it is delayed in transit for 5 days or longer.

In the first instance, we will give you credit or a discount on your next order, or send a free replacement. If you would rather have your money back, we will give you a full refund. Photos of damaged cans and packaging help us report the problem to the courier.

Safe Arrival covers physical damage to both Live and shelf-stable Quas, including recurring subscription orders. The delivery-delay guarantee applies to Live Quas.

Faulty goods and other issues

Please get in touch if your order is faulty, damaged, not as described or contains the wrong item. We will help you resolve it. The 7-day period above applies to our additional taste guarantee and does not limit your statutory rights.

Live Quas must remain refrigerated at 2–6°C. Follow the storage instructions and best-before date on your cans. If you are unsure about a damaged can or its condition, contact us before opening or tasting it.