Shipping policy

Last updated 9 October 2026

This Shipping & Delivery Policy is part of our Terms of Service and should be read alongside it and our Refund Policy. It applies to every order you place with us.

What are my shipping options?

Delivery (free of charge)

Delivery within the UK is free. Live Quas always travels by Royal Mail Tracked 24 or APC Overnight. Royal Mail Tracked 48 is used only for trade (B2B) orders and for shelf-stable Quas. Every parcel is tracked, and we email you the tracking number.

Orders placed by 4:00 PM (UK time), Monday to Thursday, are dispatched the same day for next-day delivery. To minimise time in transit, orders placed from Friday to Sunday are dispatched on Monday.

Warehouse pickup (free of charge)

You can collect your order from our warehouse in Edinburgh (36 Colinton Grove, EH14 1DB). Please confirm your collection time in advance by emailing collection@quasdrinks.co.uk, so that your order is ready and someone is there to help you.

Do you deliver internationally?

We currently deliver within the UK only.

When your order arrives

Live Quas must be refrigerated at 2–6°C. Please put your cans in the fridge as soon as your parcel arrives.

What happens if my order is delayed?

If dispatch of your order is delayed for any reason, we will let you know as soon as possible and give you a revised estimated delivery date.

If your order has not arrived within 5 days of dispatch, please email hello@quasdrinks.co.uk. Live Quas delayed in transit for 5 days or longer is covered by our Safe Arrival Guarantee: we will give you credit or a discount on your next order, or send a free replacement, with a full refund if you would rather have your money back.

What if my order arrives damaged?

If your cans arrive damaged or leaking, please email hello@quasdrinks.co.uk. Our Safe Arrival Guarantee covers damaged or leaking cans, and photos of the cans and packaging help us report the problem to the courier. Full details are in our Refund Policy. These guarantees are in addition to your statutory rights.

How can you contact us about this policy?

If you have any questions or comments, please email us at hello@quasdrinks.co.uk.